Actions104
- Custom Field Actions
- Custom Field Block Actions
- Custom Field Type Actions
- Customer Actions
- Deal Actions
- Lead Actions
- Meeting Actions
- Meeting Room Actions
- Meeting Type Actions
- Organization Actions
- Pipeline Actions
- Prospect Actions
- Staff Actions
- Task Actions
- Ticket Actions
- Treatment Actions
- Treatment Type Actions
- Workspace Actions
Ticket → Create
AI-generatedOverview
This node creates a new ticket in the Magnet Customer system. It is useful for automating the creation of support or service tickets based on incoming data or events in a workflow. For example, when a customer submits a request or an issue is detected, this node can automatically generate a ticket with details such as subject, description, priority, workspace receiver ID, and contact ID.
Use Case Examples
- Automatically create a support ticket when a customer submits a form.
- Generate a high-priority ticket when a critical system alert is triggered.
Properties
| Name | Meaning |
|---|---|
| Authentication | Selects the authentication method to use for the API request (API Token or OAuth2). |
| Subject | The subject or title of the ticket to be created. This is a required field. |
| Description | A detailed description of the ticket. This field is optional. |
| Priority | The priority level of the ticket, which can be Low, Medium, or High. |
| Workspace Receiver ID | The ID of the workspace receiver associated with the ticket. This is optional. |
| Contact ID | The ID of the contact related to the ticket. This is optional. |
Output
JSON
_id- The unique identifier of the created ticket.subject- The subject of the created ticket.description- The description of the created ticket.priority- The priority level of the created ticket.workspaceReceiver- The workspace receiver ID associated with the ticket.contact- The contact ID associated with the ticket.
Dependencies
- Magnet Customer API
Troubleshooting
- Ensure that the authentication credentials (API Token or OAuth2) are correctly configured and valid.
- Verify that the required 'Subject' field is provided; otherwise, the ticket creation will fail.
- Check network connectivity and API endpoint availability if requests fail.
- If custom fields are used, ensure they are correctly formatted and valid according to the Magnet Customer API specifications.
Links
- Magnet Customer API - Create Ticket - Official API documentation for creating tickets in Magnet Customer.