Actions104
- Custom Field Actions
- Custom Field Block Actions
- Custom Field Type Actions
- Customer Actions
- Deal Actions
- Lead Actions
- Meeting Actions
- Meeting Room Actions
- Meeting Type Actions
- Organization Actions
- Pipeline Actions
- Prospect Actions
- Staff Actions
- Task Actions
- Ticket Actions
- Treatment Actions
- Treatment Type Actions
- Workspace Actions
Ticket → Get Many
AI-generatedOverview
This node interacts with the Magnet Customer API to retrieve multiple ticket records. It supports pagination through 'page' and 'limit' parameters, allowing users to control the number of tickets fetched per request. This operation is useful for scenarios where users need to list or process multiple tickets from their Magnet Customer account, such as generating reports, syncing ticket data with other systems, or monitoring ticket statuses.
Use Case Examples
- Fetch the first 15 tickets to display in a dashboard.
- Retrieve tickets page by page to process large volumes of ticket data in batches.
Properties
| Name | Meaning |
|---|---|
| Authentication | Method of authentication to use for the API request, either API Token or OAuth2. |
| Page | The page number of ticket results to retrieve, used for pagination. |
| Limit | The maximum number of ticket results to return per request, with a minimum value of 15. |
Output
JSON
_id- Unique identifier of the ticket.title- Title or subject of the ticket.status- Current status of the ticket.priority- Priority level assigned to the ticket.createdAt- Timestamp when the ticket was created.updatedAt- Timestamp when the ticket was last updated.assignedTo- Identifier or details of the staff member assigned to the ticket.customerId- Identifier of the customer related to the ticket.
Dependencies
- Magnet Customer API
- API Token or OAuth2 credentials
Troubleshooting
- Ensure valid API credentials are provided; authentication errors will prevent data retrieval.
- Check that the 'page' and 'limit' parameters are set correctly to avoid empty or incomplete results.
- If custom fields are used, enabling 'Resolve Custom Fields' may help in getting meaningful field names instead of IDs.