Actions104
- Custom Field Actions
- Custom Field Block Actions
- Custom Field Type Actions
- Customer Actions
- Deal Actions
- Lead Actions
- Meeting Actions
- Meeting Room Actions
- Meeting Type Actions
- Organization Actions
- Pipeline Actions
- Prospect Actions
- Staff Actions
- Task Actions
- Ticket Actions
- Treatment Actions
- Treatment Type Actions
- Workspace Actions
Ticket → Search
AI-generatedOverview
This node interacts with the Magnet Customer API to perform operations related to tickets. Specifically, the 'Search' operation allows users to search for tickets based on a search string, with pagination support through 'page' and 'limit' parameters. This is useful for retrieving ticket data from the Magnet Customer system, such as customer support tickets or issue tracking entries, filtered by search criteria.
Use Case Examples
- Search for tickets containing a specific keyword or phrase.
- Retrieve a paginated list of tickets to display in a dashboard or report.
Properties
| Name | Meaning |
|---|---|
| Authentication | Selects the authentication method to use for the API request, either API Token or OAuth2. |
| Search | The search string used to filter tickets. |
| Page | The page number of the search results to retrieve. |
| Limit | The maximum number of ticket results to return per page, with a minimum value of 15. |
Output
JSON
ticket data- The JSON output contains the ticket data returned from the Magnet Customer API based on the search criteria.
Dependencies
- Requires Magnet Customer API credentials, either an API token or OAuth2 authentication.
Troubleshooting
- Ensure the API credentials are correctly configured and have the necessary permissions to access ticket data.
- Verify that the search string is correctly formatted and not empty if a search is intended.
- Check the API rate limits and pagination parameters to avoid incomplete or missing results.
- If custom fields are involved, ensure the 'Resolve Custom Fields' option is set appropriately to get meaningful data.