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Service Ticket → Complete
AI-generatedSummary
Complete a specified service ticket by setting its resolution and optionally canceling related tasks, including an optional description of the resolution.
Inputs
- Ticket ID (required) — The numeric ID of the service ticket to complete.
- Resolution Name or ID (required) — The resolution type selected from a dynamic list or specified by an expression.
- Additional Options — Optional settings including whether to cancel related tasks and a text description detailing how the ticket was resolved.
Output shape
a single record representing the updated service ticket after completion
Returns the updated service ticket data reflecting the completion status and any applied options like canceled related tasks or resolution description.