AxonautInstall

Summary

Update an existing ticket in Axonaut by specifying its ID and providing any fields to modify such as description, type, priority, status, and other additional fields.

Inputs

• ticketId (required) — The ID of the ticket to update, selectable from a searchable list or entered manually.
• ticketFields — Fields to update on the ticket including description, type (bug, feature request, support, question), priority (low, medium, high, critical), and status (open, in progress, resolved, closed).
• additionalFields — Additional fields to update such as external ID, tags, notes, or any custom API fields.

Output shape

A single JSON object representing the updated ticket.

The operation returns the updated ticket data as received from the Axonaut API. If the specified ticket ID is not found or update fails, an error will be thrown unless 'Continue On Fail' is enabled.

Examples

Example 1: Update ticket #123 to set its priority to High and status to In Progress.

Set 'ticketId' to '123', then in 'ticketFields' set 'Priority' to 'High' and 'Status' to 'in_progress'.