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Unibox → Reply to Unibox Message

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Overview

This node operation allows users to reply to a specific Unibox message by sending an email reply. It is useful in scenarios where automated or manual email responses need to be sent directly from an email account associated with the Unibox system. For example, customer support teams can use this to reply to incoming messages with customized content, schedule replies for later, or assign the conversation to a team member.

Use Case Examples

  1. Replying to a customer inquiry received in Unibox with a personalized message.
  2. Sending a follow-up email to a lead from a specific email account.
  3. Scheduling a reply to be sent at a later time.

Properties

Name Meaning
Reply To Message ID The ID of the Unibox message to reply to, used to identify the message thread for the reply.
Email Account The email account from which the reply will be sent.
Subject The subject line of the reply email.
Body Type The format of the email body to send, which can be HTML, Text, or Both.
HTML Body The HTML content of the email body, used if the body type includes HTML.
Text Body The plain text content of the email body, used if the body type includes text.
CC Email List Comma-separated list of email addresses to be added as CC recipients.
BCC Email List Comma-separated list of email addresses to be added as BCC recipients.
Reminder Timestamp A timestamp to schedule the email to be sent later.
Assigned To User ID to assign the lead or conversation to a specific user.

Output

JSON

  • replyToUuid - The ID of the replied Unibox message.
  • eaccount - The email account used to send the reply.
  • subject - The subject line of the reply email.
  • bodyType - The format of the email body sent (HTML, Text, or Both).
  • bodyHtml - The HTML content of the reply email body, if applicable.
  • bodyText - The plain text content of the reply email body, if applicable.
  • ccAddressEmailList - Comma-separated list of CC email addresses included in the reply.
  • bccAddressEmailList - Comma-separated list of BCC email addresses included in the reply.
  • reminderTs - Timestamp for scheduling the email to be sent later.
  • assignedTo - User ID to whom the lead or conversation is assigned.

Dependencies

  • An API key credential for authenticating with the Instantly API to send replies and manage Unibox messages.

Troubleshooting

  • Ensure the 'Reply To Message ID' is valid and corresponds to an existing Unibox message; otherwise, the reply will fail.
  • Verify that the 'Email Account' used for sending the reply is correctly configured and authorized.
  • Check that the email body content matches the selected 'Body Type' to avoid formatting issues.
  • If scheduling a reply with 'Reminder Timestamp', ensure the timestamp is in the correct format and a future date/time.
  • If the node throws authentication errors, verify the API key credential is valid and has the necessary permissions.

Discussion