Actions35
- Chat Actions
- Chatwoot Actions
- Group Actions
- Instance Actions
- Message Actions
- Webhook Actions
Chatwoot → Send Message to Chatwoot
AI-generatedOverview
This node operation sends a message to a specific Chatwoot conversation. It is useful for automating communication workflows where messages need to be programmatically sent to Chatwoot conversations, such as customer support or engagement scenarios. For example, it can be used to send notifications, updates, or responses to customers within Chatwoot from an external system.
Use Case Examples
- Sending a text message to a Chatwoot conversation to notify a customer about their order status.
- Automating customer support replies by sending messages to Chatwoot conversations based on triggers from other systems.
Properties
| Name | Meaning |
|---|---|
| Account ID | The Chatwoot Account ID to identify the account where the conversation exists. |
| Conversation ID | The Chatwoot Conversation ID to which the message will be sent. |
| Message Content | The content of the message to send to the Chatwoot conversation. |
| Message Type | The type of message being sent, either incoming (from customer to agent) or outgoing (from agent to customer). |
| Attachment Type | Type of attachment to include with the message, if any. |
| Attachment URL | URL of the file to attach, if attachment type is URL. |
| Binary Property Name | Name of the binary property that contains the file to attach, if attachment type is binary. |
| Binary File Name | Name for the binary file to attach (optional). |
Output
JSON
messageId- The ID of the sent message in Chatwoot.status- The status of the message sending operation.conversationId- The ID of the Chatwoot conversation to which the message was sent.
Dependencies
- Requires Chatwoot API credentials for authentication.
Troubleshooting
- Ensure that the Chatwoot Account ID and Conversation ID are correct and exist in the Chatwoot system.
- Verify that the API credentials used have the necessary permissions to send messages to Chatwoot.
- If sending attachments, ensure the attachment URL is accessible or the binary data is correctly provided.
- Common errors include authentication failures, invalid conversation IDs, or network issues. Check error messages for specific details and verify configuration accordingly.