Actions20
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Service Request → Add Tags to Service Request
AI-generatedOverview
This node operation adds tags to a specified service request in the Field Service Management system. It is useful for categorizing or labeling service requests for better organization and filtering. For example, a user can tag a service request with 'urgent' or 'maintenance' to easily identify its priority or type.
Use Case Examples
- Adding a 'priority' tag to a service request to mark it for urgent attention.
- Tagging a service request with 'customer follow-up' to indicate that further communication is needed.
Properties
| Name | Meaning |
|---|---|
| Search Service Request | The service request to which tags will be added. Can be selected from a list or specified by ID. |
| Tag Name or ID | The tag to add to the service request. Can be chosen from a list of existing tags or specified by ID. |
Output
JSON
json- The JSON response from the API call confirming the tag addition to the service request.
Dependencies
- Requires an API key credential for authentication to the Field Service Management API.
Troubleshooting
- Common issues include invalid service request ID or tag ID, resulting in API errors. Verify that the IDs are correct and that the tag exists.
- Network or authentication errors may occur if the API key is missing or invalid. Ensure proper API credentials are configured.
- The node may throw errors if the service request or tag is not found. Check the input parameters and use the list mode to select valid entries.
Links
- Tags API Endpoint - API endpoint to retrieve available tags for selection.
- Service Requests API Endpoint - API endpoint to manage service requests including adding tags.