Actions979
- Account Actions
- Accounting Period Actions
- Adv Intercompany Journal Entry Actions
- Assembly Build Actions
- Assembly Item Actions
- Assembly Unbuild Actions
- Billing Account Actions
- Billing Revenue Event Actions
- Billing Schedule Actions
- Bin Actions
- Bin Transfer Actions
- Blanket Purchase Order Actions
- Bom Actions
- Bom Revision Actions
- Calendar Event Actions
- Campaign Actions
- Campaign Response Actions
- Cash Refund Actions
- Cash Sale Actions
- Charge Actions
- Check Actions
- Classification Actions
- Commerce Category Actions
- Competitor Actions
- Consolidated Exchange Rate Actions
- Contact Actions
- Contact Category Actions
- Contact Role Actions
- Cost Category Actions
- Coupon Code Actions
- Credit Card Charge Actions
- Credit Card Refund Actions
- Credit Memo Actions
- Currency Actions
- Currency Rate Actions
- Customer Actions
- Customer Category Actions
- Customer Deposit Actions
- Customer Message Actions
- Customer Payment Actions
- Customer Refund Actions
- Customer Status Actions
- Customer Subsidiary Relationship Actions
- [Custom Record] Actions
- Department Actions
- Deposit Actions
- Deposit Application Actions
- Description Item Actions
- Discount Item Actions
- Download Item Actions
- Email Template Actions
- Employee Actions
- Estimate Actions
- Expense Category Actions
- Expense Report Actions
- Fair Value Price Actions
- Fulfillment Request Actions
- Gift Certificate Item Actions
- Inbound Shipment Actions
- Intercompany Journal Entry Actions
- Intercompany Transfer Order Actions
- Inventory Adjustment Actions
- Inventory Cost Revaluation Actions
- Inventory Count Actions
- Inventory Item Actions
- Inventory Number Actions
- Inventory Transfer Actions
- Invoice Actions
- Issue Actions
- Item Fulfillment Actions
- Item Group Actions
- Item Receipt Actions
- Item Revision Actions
- Job Actions
- Job Status Actions
- Job Type Actions
- Journal Entry Actions
- Kit Item Actions
- Location Actions
- Manufacturing Cost Template Actions
- Manufacturing Operation Task Actions
- Manufacturing Routing Actions
- Markup Item Actions
- Merchandise Hierarchy Level Actions
- Merchandise Hierarchy Node Actions
- Merchandise Hierarchy Version Actions
- Message Actions
- Nexus Actions
- Non Inventory Purchase Item Actions
- Non Inventory Resale Item Actions
- Non Inventory Sale Item Actions
- Note Type Actions
- Opportunity Actions
- Other Charge Purchase Item Actions
- Other Charge Resale Item Actions
- Other Charge Sale Item Actions
- Other Name Actions
- Other Name Category Actions
- Partner Actions
- Paycheck Actions
- Payment Item Actions
- Payment Method Actions
- Phone Call Actions
- Price Book Actions
- Price Level Actions
- Price Plan Actions
- Pricing Group Actions
- Project Task Actions
- Promotion Code Actions
- Purchase Contract Actions
- Purchase Order Actions
- Purchase Requisition Actions
- Resource Group Actions
- Return Authorization Actions
- Rev Rec Schedule Actions
- Rev Rec Template Actions
- Sales Order Actions
- Sales Role Actions
- Sales Tax Item Actions
- Service Purchase Item Actions
- Service Resale Item Actions
- Service Sale Item Actions
- Ship Item Actions
- Statistical Journal Entry Actions
- Subscription Actions
- Subscription Change Order Actions
- Subscription Line Actions
- Subscription Plan Actions
- Subscription Term Actions
- Subsidiary Actions
- Subtotal Item Actions
- [SuiteQL] Actions
- Support Case Actions
- Task Actions
- Tax Type Actions
- Term Actions
- Time Bill Actions
- Time Sheet Actions
- Topic Actions
- Transfer Order Actions
- Units Type Actions
- Usage Actions
- Vendor Actions
- Vendor Bill Actions
- Vendor Category Actions
- Vendor Credit Actions
- Vendor Payment Actions
- Vendor Prepayment Actions
- Vendor Prepayment Application Actions
- Vendor Return Authorization Actions
- Vendor Subsidiary Relationship Actions
- Web Site Actions
- Work Order Actions
- Work Order Close Actions
- Work Order Completion Actions
- Work Order Issue Actions
Support Case → Insert or update record
AI-generatedSummary
Insert or update a Support Case record in NetSuite by specifying its ID and providing various fields and custom fields to define or modify the case details.
Inputs
- id (required) — The external identifier of the Support Case record to insert or update.
- additionalFields — Optional collection of Support Case fields to set, such as assigned user, category, company, contact, dates, status, messages, priority, phone, subject, and other standard NetSuite Support Case fields.
- customFields — Optional list of custom fields to set on the Support Case record, where each custom field includes the field name, type, and value.
- isDebugMode — Boolean to include full request and response details in the output for debugging purposes.
Output shape
a single updated or inserted Support Case record
The output includes the Support Case record as returned by NetSuite, optionally including debug details if the Debug Mode option is enabled. The operation requires specifying the case ID and allows partial updates via additional fields and custom fields collections.