Actions979
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Support Case → Update record
AI-generatedSummary
Update a Support Case record in NetSuite by specifying its internal ID and any fields to modify, including standard and custom fields.
Inputs
- id (required) — Internal identifier of the Support Case record to update.
- additionalFields — Optional fields to update on the Support Case, such as assigned employee, category, company, contact, case details, status, priority, messages, and related date/time fields.
- customFields — List of custom fields to update on the Support Case, each specified by field name, type, and value.
- isDebugMode — Whether to include full request and response details in the operation output for debugging.
Output shape
a single record object reflecting the updated Support Case data or full request/response details if Debug Mode is enabled
The output will typically contain the updated Support Case record data returned from NetSuite's REST API. If Debug Mode is enabled, the output will include full HTTP request and response information for troubleshooting. Errors thrown will indicate failure of the update operation.