Actions81
- Calendar Event Actions
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Ticket → Create
AI-generatedSummary
Create a new support ticket in Perfex CRM using specified required and optional details to track customer issues or requests.
Inputs
- Subject (required) — Specify the subject of the ticket.
- Department (required) — Provide the Department ID to assign the ticket to.
- Contact ID (required) — Set the Contact ID related to the ticket.
- User ID (required) — Set the User ID who is creating or responsible for the ticket.
- Additional Fields — Optionally specify additional ticket details such as Assigned staff ID, CC email addresses, message content, priority level (Low, Medium, High, Urgent), Project ID, Service ID, and Tags as a comma-separated string.
Output shape
a single JSON object containing the created ticket's details as returned by the Perfex CRM API
The output includes the API response for the newly created ticket, which typically contains all ticket properties including IDs and metadata. If the operation fails but 'continue on fail' is enabled, the output will include error information per input item.