Actions81
- Calendar Event Actions
- Customer Actions
- Estimate Actions
- Expense Actions
- Expense Category Actions
- Invoice Actions
- Item Actions
- Lead Actions
- Milestone Actions
- Payment Actions
- Payment Mode Actions
- Project Actions
- Proposal Actions
- Staff Actions
- Subscription Actions
- Task Actions
- Tax Actions
- Ticket Actions
- Timesheet Actions
Ticket → Update
AI-generatedSummary
Update an existing ticket in Perfex CRM by specifying its ID and providing required details like subject, department, contact ID, user ID, and priority, along with optional additional fields.
Inputs
- Ticket ID (required) — The ID of the ticket to update.
- Subject (required) — The updated subject of the ticket.
- Department (required) — The ID of the department to assign the ticket to.
- Contact ID (required) — The contact ID associated with the ticket.
- User ID (required) — The user ID responsible for the ticket.
- Priority (required) — The priority level of the ticket, chosen from Low (1), Medium (2), High (3), or Urgent (4).
- Additional Fields — Optional fields including Assigned staff ID, Message content, Project ID, Service ID, and comma-separated Tags to further specify ticket details.
Output shape
a single JSON object representing the updated ticket
The output contains the updated ticket data returned by the Perfex CRM API. Errors during update may be returned within an error object if 'Continue On Fail' is enabled; otherwise, execution fails.