Actions25
- Call Actions
- Dial Actions
- Media Actions
- Queue Actions
- Global recording Actions
- AI Actions
- Respond Actions
Dial → Make Call
AI-generatedSummary
Initiates a call according to the selected mode, using provided destination info and credentials.
Inputs
- callMode (required) — Selection of dialing mode: trunk, extension, direct, or websocket.
- ref (required) — Identifier for the trunk to use when callMode is trunk.
- destination (required) — Comma‑separated phone numbers or SIP usernames; server/auth data omitted.
- sipPbxExternal (required) — Credentials for the SIP connection used in direct mode.
- extensionNumbers (required) — Comma‑separated extension numbers to dial across matching extensions.
- options — Mode‑specific options such as call strategy, timeouts, caller details, and custom SIP headers.
- codecs — Preferred audio codecs for the call (e.g., opus, g722, alaw, mulaw, g729).
- dtmfMethods — DTMF transmission methods (rfc2833, info, inband).
- transportProfile (required) — Transport profile for WebSocket mode (openai_realtime, gemini_live, generic).
- websocketUrl (required) — WebSocket endpoint URL (e.g., wss://example.com/realtime).
- websocketStartMode — When to start the websocket leg (immediate or deferred).
- websocketHeadersJson — JSON object of outgoing WebSocket headers.
- websocketInitialMessagesJson — JSON array of initial messages sent after connect.
- websocketAudioInputEventType — Event type for incoming audio.
- websocketAudioInputField — Field name for incoming audio payload.
- websocketAudioInputSampleRate — Sample rate for incoming audio.
- websocketAudioOutputEventTypes — Event types for outgoing audio.
- websocketAudioOutputField — Field name for outgoing audio payload.
- websocketAudioOutputSampleRate — Sample rate for outgoing audio.
- extensionOnlyFreeEndpoints — When true, dials only endpoints that are registered and not in a call.
- openAiApi — OpenAI credential for real‑time AI integration.
- googlePalmApi — Gemini API credential for AI integration.
- openaiRealtimeModel — Model identifier for OpenAI real‑time mode.
- openaiRealtimeVoice — Voice selection for OpenAI real‑time.
- openaiRealtimeInputTranscriptionModel — Transcription model for OpenAI real‑time.
- openaiRealtimeInstructions — Instructions passed to the real‑time model.
- openaiRealtimePromptId — Identifier for the prompt used.
- openaiRealtimePromptVersion — Version of the prompt.
- openaiRealtimePromptVariablesJson — JSON object with variables to substitute in the prompt.
- geminiLiveModel — Model identifier for Gemini live mode.
- geminiLiveVoice — Voice selection for Gemini live.
- geminiLiveApiVersion — API version for Gemini live.
- geminiLiveInstructions — Instructions for Gemini live session.
Output shape
A JSON object representing the newly created call, containing at least a call identifier and status.
On success the response includes the call ID and connection state; on failure an error object is returned. The shape is consistent regardless of the selected mode.
Examples
Example 1: Dial multiple extensions in parallel with default options
callMode=extension, extensionNumbers=100,200, options={callStrategy=parallel}
Example 2: Open a WebSocket AI session and stream audio
callMode=websocket, transportProfile=openai_realtime, websocketUrl=wss://api.openai.com/v1/realtime, websocketStartMode=immediate, openaiRealtimeModel=gpt-realtime
Example 3: Make a direct SIP call using credentials
callMode=direct, destination=12345, sipPbxExternal=openai_credentials