Actions25
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Queue → Get Queue Stats
AI-generatedSummary
Get Queue Stats
Inputs
- queueStatsTarget (required) — Select whether to identify the queue by its reference or by a leg ID.
- ref (required) — Queue reference to query. Visible when queueStatsTarget is 'Queue Ref'.
- options — Additional options. Contains the Leg ID when queueStatsTarget is 'Leg ID'.
Output shape
object
Contains the queue statistics such as waiting callers, agents, wait times, etc.
Examples
Example 1: Get stats for a specific queue
queueStatsTarget: Queue Ref, ref: 'support_queue'
Example 2: Get stats for the queue associated with a call leg
queueStatsTarget: Leg ID, options.legId: 'leg_12345'