Actions37
- Orders Actions
- Offers Actions
- Products Actions
- Inventory Actions
- Messages Actions
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- Returns Actions
Returns → Create Incident
AI-generatedOverview
This node operation creates a new customer service incident within the Superpharm Marketplace API. It is useful for managing and tracking customer service issues related to returns, enabling automated incident creation based on JSON data input. For example, a user can automate the creation of incidents when a return request requires further investigation or follow-up.
Use Case Examples
- Automate incident creation when a return is flagged for customer service review.
- Create incidents programmatically from external systems to keep customer service workflows synchronized.
Properties
| Name | Meaning |
|---|---|
| Credentials | Select the Superpharm API credentials to use for authentication. |
| Data | JSON data containing the details of the incident to be created. |
| Query Options | Optional parameters to control pagination, sorting, locale, and shop context for the API request. |
| Advanced Options | Additional options to control API response and request behavior. |
Output
JSON
json- The JSON response from the Superpharm API after creating the incident, containing incident details or error information.
Dependencies
- Superpharm API credentials for authentication
Troubleshooting
- Ensure the provided JSON data for the incident is correctly formatted and contains all required fields to avoid API errors.
- If the node throws rate limit errors, verify that 'Handle Rate Limiting' is enabled to allow automatic retries.
- Timeout errors can occur if the request takes longer than the specified timeout; increase the timeout value in advanced options if needed.
- Check that the selected credentials have the necessary permissions to create incidents in the Superpharm API.
Links
- Synca Superpharm API Documentation - Official documentation for the Synca Superpharm node and API usage.