Actions37
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- Returns Actions
Returns → Get Incidents
AI-generatedOverview
This node operation retrieves customer service incidents related to returns from the Superpharm Marketplace API. It is useful for monitoring and managing incidents such as complaints or issues reported by customers regarding their returns. For example, a user can fetch incidents to review and respond to customer service cases efficiently.
Use Case Examples
- Fetch all incidents related to returns within a specific date range to analyze customer service issues.
- Retrieve incidents filtered by shop ID or locale to handle multi-shop or internationalized data scenarios.
Properties
| Name | Meaning |
|---|---|
| Credentials | Select the Superpharm API credentials to use for authentication. |
| Query Options | Options to control the query such as limit, offset, page token, sorting field and order, shop ID for multi-shop users, and locale for internationalized data. |
| Advanced Options | Additional options such as returning the full API response, handling rate limiting automatically, and setting request timeout in seconds. |
Output
JSON
json- The JSON output contains the retrieved incidents data from the Superpharm API. If multiple incidents are returned, each incident is output as a separate item. If no incidents are found, a message indicating no incidents found is returned.
Dependencies
- Superpharm API credentials for authentication
Troubleshooting
- Common issues include authentication failures due to invalid or missing API credentials. Ensure correct credentials are selected.
- Rate limiting errors (HTTP 429) may occur; enabling the 'Handle Rate Limiting' option allows automatic retries.
- Timeout errors can happen if the API response is slow; adjust the 'Request Timeout' setting accordingly.
- If no incidents are returned, verify the query options and filters to ensure they match existing data.
Links
- Synca Superpharm Documentation - Official documentation for the Synca Superpharm node and API usage.