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3C Plus

Interage com a 3C Plus (telefonia do Grupo 3C) — mailing, campanhas e histórico de chamadas

Actions9

Chamada → Classificar

AI-generated

Summary

Classifies each supplied 3C Plus call-history object into a canonical bucket and returns call details formatted for CRM use. It processes the input locally and does not call the 3C Plus API.

Inputs

  • callHistory — Call-history JSON. Accepts a raw webhook item containing body.data.callHistory, an object containing data.callHistory, or the call object itself. Defaults to the incoming $json. The call's qualification takes precedence over status and hangup cause when determining its bucket.

Output shape

One item per input item, each containing a single JSON object.

The output includes sid, bucket, status_id, hangup_cause, campaign_id, agent_id, agent_name, qualification_name, qualification_id, conversion, should_insert_blacklist, identifier, phone_raw, phone_e164, call_date, recording, and qualification_note. The bucket is one of conversion, blacklist, dmc_no_conversion, callback, no_contact, abandoned, not_interested, wrong_number, failed, or unknown. Missing fields are generally returned as empty strings or nulls; phone_e164 is generated from the mailing phone or call number when present.

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