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Interact with the WaaPy API to send WhatsApp messages

Actions6

Ticket → Update Status

AI-generated

Summary

Updates a WaaPy ticket to Closed, Open, or Pending by sending its ID and selected status to the WaaPy API. When setting the status to Open, also assigns the ticket to the specified user email.

Inputs

  • Ticket ID (required) — ID of the ticket to update.
  • Status (required) — Choose Closed (CLOSED), Open (IN_PROGRESS), or Pending (PENDING). Defaults to Open.
  • User Email (required) — Required when Status is Open; the email address of the user to assign the ticket to. Not used for Closed or Pending.

Output shape

One output item per input item, containing the API response as its JSON data.

Sends a POST request to the WaaPy /n8n/tickets/status endpoint for each input item. If an input item is an array response, only its first element is returned. Errors stop execution unless Continue On Fail is enabled.

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