WaliChat

Interact with WaliChat WhatsApp API

Actions148

Send messages Actions
- Send text message
- Send multimedia message
- Send scheduled message
- Send poll message
- Send votes in a poll
- Delete votes in a poll
- Send meeting event
- Send meeting confirmation
- Send location
- Send contacts
- Send reaction
- Send catalog product
- Forward message
Outbound Messages Actions
- Search Messages
- Get Message
- Update Message
- Delete Message
WhatsApp Numbers Actions
- Get Numbers
- Get Number by ID
- Create Number
- Update Number
- Delete Number
- Delete Chats
Groups Actions
- Get Groups
- Get Group
- Create Group
- Update Group
- Update Group Image
- Add Participants
- Update Participants
- Remove Participants
- Get Pending Members
- Approve Members
- Reject Members
- Get Invite Code
- Revoke Invite Code
- Join Group
- Leave Group
Channels Actions
- Get Channels
- Get Channel
- Create Channel
- Update Channel
- Update Channel Image
- Delete Channel
- Join Channel
- Search Channels
Chats Actions
- Get Chats
- Get Chat Details
- Send Typing Status
- Sync Device Chats
- Sync Chat Messages
- Update Chat Read Status
- Set Chat Status
- Get Group Participants
- Assign Chat
- Unassign Chat
- Create Chat Note
- Delete Chat Note
- Update Chat Labels
- Update Chat Attributes
- Archive Chat
- Unarchive Chat
- Delete Chat
- Bulk Update Chats
Chat Contacts Actions
- Get Contacts
- Get Contact Details
- Create Contact
- Update Contact
- Update Contact Metadata
- Upsert Contact Metadata
- Delete Contact
- Bulk Create Contacts
- Block Contacts
- Unblock Contacts
Chat Messages Actions
- Get Messages
- Get Message Details
- Get Message Delivery Info
- Edit Message
- Delete Message
Chat Files Actions
- Get Files
- Get File Details
- Download File
Team Actions
- Get Team Members
- Update Team Member
- Delete Team Members
- Get Device Team Members
- Create Team Member
- Grant Device Access
- Revoke Device Access
Labels Actions
- Get Labels
- Create Label
- Update Label
- Delete Label
Departments Actions
- Get Departments
- Create Department
- Update Department
- Delete Department
Files Actions
- Search Files
- Upload File
- Delete Files
- Get File Preview
- Download File
- Get File
- Update File
- Delete File
Quick replies Actions
- Get Quick Replies
- Create Quick Reply
- Update Quick Reply
- Delete Quick Replies
Queue Actions
- Get Queue Status
- Set Queue Status
- Route Queue
- Empty Queue
WhatsApp session Actions
- Sync session
- Start session
- Scan QR
- Reset session
- Reboot session
- Get session health
- Request Authentication Code
WhatsApp profile Actions
- Get Profile
- Update Profile
- Get Profile Image
- Update Profile Image
Business catalog Actions
- Get My Catalog
- Query Business Catalog
Campaigns Actions
- Get Campaigns
- Get Campaign
- Update Campaign Status
- Get Campaign Contacts
- Delete Campaign
Meeting Links Actions
- Get Meeting Links
- Create Meeting Link
- Delete Meeting Links
User Status Actions
- Get User Status
- Get User Status by ID
- Update User Status
- Delete User Status
Webhooks Actions
- Get Webhooks
- Create Webhook
- Get Webhook
- Update Webhook
- Delete Webhook
- Enable Webhook
- Get Webhook Logs
Other Actions
- Verify number exists
- Validate phone numbers
- Send API request

Chats → Assign Chat

AI-generated

Overview

The node integrates with the WaliChat WhatsApp API to manage WhatsApp chats, specifically allowing assignment of chats to agents or departments. This operation is useful in customer support or sales scenarios where incoming WhatsApp conversations need to be routed to the appropriate team member or department for handling.

For example, a support team can automatically assign new chat requests to available agents based on their ID or email, or route chats to specific departments depending on the inquiry type. This helps streamline communication workflows and ensures timely responses.

Properties

Name	Meaning
WhatsApp Number	The ID of the WhatsApp number (device) from which the chat originates.
Chat ID	The unique identifier of the chat to assign (e.g., user chat or group chat ID).
Assignment Type	Method of assignment: "Agent ID", "Agent Email", "Department", or "Agent and Department".
Agent ID	The ID of the agent to assign the chat to (required if Assignment Type includes agent by ID).
Agent Email	The email address of the agent to assign the chat to (required if Assignment Type is "email").
Department ID	The ID of the department to assign the chat to (required if Assignment Type includes department).

Output

The node outputs JSON data representing the result of the chat assignment operation. This typically includes confirmation details such as the assigned agent or department information and status of the assignment.

No binary data output is involved in this operation.

Dependencies

Requires an active connection to the WaliChat WhatsApp API.
Needs an API key credential configured in n8n for authentication.
Dependent on dynamic loading of options for devices, agents, and departments via internal methods.

Troubleshooting

Common Issues:
- Invalid or missing WhatsApp number (device) ID may cause failures in identifying the source device.
- Incorrect chat ID format or non-existent chat will prevent assignment.
- Providing mismatched assignment type and missing required fields (e.g., no agent email when assignment type is "email") will cause errors.
- Network or authentication issues with the WaliChat API can block operations.
Error Messages:
- Errors related to invalid parameters usually indicate missing or incorrect input properties; verify all required fields are correctly set.
- Authentication errors suggest problems with the API key credential setup.
- If the node throws errors about loading options (agents, departments), ensure that the dependent device parameter is correctly selected.

Links and References

WaliChat Official API Documentation (example placeholder)
n8n Documentation on Creating Custom Nodes
General WhatsApp Business API concepts for chat management and assignment

WaliChatInstall