Actions14
- Contacts API Actions
- Conversations API Actions
- CSAT Survey Page Actions
- Inbox Actions
- Messages API Actions
Conversations API → Create a Conversation
AI-generatedSummary
Create a new conversation for a specified contact in a ChatWoot inbox.
Inputs
- Contact Identifier Name or ID (required) — Select the contact by name or ID for whom to create the conversation. Options are loaded dynamically based on the inbox.
- Additional Options — Optional fields to include with the conversation, such as custom attributes defined for the conversation.
Output shape
a single record representing the created conversation
The operation creates the conversation via a POST request to the ChatWoot API and returns the created conversation object. Custom attributes can be specified using a resource mapper field that dynamically loads existing custom attributes for conversations.
Examples
Example 1: Create a conversation for a contact with specified custom attributes
Set the Contact Identifier parameter to choose the contact; optionally add custom attributes under Additional Options to include with the conversation creation request.