Actions14
- Contacts API Actions
- Conversations API Actions
- CSAT Survey Page Actions
- Inbox Actions
- Messages API Actions
Conversations API → Resolve a Conversation
AI-generatedSummary
Mark a specific conversation for a given contact as resolved in ChatWoot by toggling its status via a POST request.
Inputs
- Contact Identifier Name or ID (required) — Select or specify the identifier or ID of the contact whose conversation you want to resolve.
- Conversation Name or ID (required) — Select or specify the ID of the conversation to be marked as resolved.
Output shape
a single JSON object representing the updated conversation status response
The operation triggers a POST request to ChatWoot's API to toggle the conversation's status. The returned data reflects the new state of the conversation after resolution.
Examples
Example 1: Resolve conversation with specific IDs
Set 'Contact Identifier Name or ID' to the target contact, and 'Conversation Name or ID' to the target conversation; executing the node marks that conversation as resolved.