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ChatWoot Client

Interact with ChatWoot Client APIs

Conversations API → Resolve a Conversation

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Summary

Mark a specific conversation for a given contact as resolved in ChatWoot by toggling its status via a POST request.

Inputs

  • Contact Identifier Name or ID (required) — Select or specify the identifier or ID of the contact whose conversation you want to resolve.
  • Conversation Name or ID (required) — Select or specify the ID of the conversation to be marked as resolved.

Output shape

a single JSON object representing the updated conversation status response

The operation triggers a POST request to ChatWoot's API to toggle the conversation's status. The returned data reflects the new state of the conversation after resolution.

Examples

Example 1: Resolve conversation with specific IDs

Set 'Contact Identifier Name or ID' to the target contact, and 'Conversation Name or ID' to the target conversation; executing the node marks that conversation as resolved.

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