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Conversations API → Update Last Seen

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Summary

Update the last seen timestamp of a contact within a specific conversation in a ChatWoot inbox to indicate when the contact was last active.

Inputs

  • Contact Identifier Name or ID (required) — Specifies the contact's identifier or name to identify which contact's last seen timestamp to update. This can be chosen from a loaded list or specified via an expression.
  • Conversation Name or ID (required) — Specifies the conversation identifier or name to indicate which conversation's last seen timestamp for the contact to update. This can be chosen from a loaded list or specified via an expression.

Output shape

a JSON object with the API response from the update last seen endpoint

The API call makes a POST request to update the last seen timestamp and returns the resulting JSON response confirming the update or providing status information.

Examples

Example 1: Update last seen timestamp of a contact in a conversation

Provide the contact identifier and conversation ID, then execute this operation to mark the contact's last seen time in that conversation.

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