Overview

This node interacts with the Press Ticket® API to send presence indicators related to a ticket in a communication system. Specifically, for the 'Presença' resource and 'Digitando' operation, it sends a typing indicator for a specified ticket ID, optionally with a duration in milliseconds. This is useful in scenarios where you want to show that a user is currently typing a message in a chat or ticketing system, enhancing real-time communication feedback.

Use Case Examples

1. In a customer support chat, when an agent starts typing a response, this node can send a 'typing' presence indicator to notify the customer that a reply is being composed.
2. In a collaborative ticketing system, this node can be used to signal to other agents or users that someone is actively typing in a ticket conversation.

Properties

Output

JSON

• success - Indicates if the typing indicator was successfully sent.
• ticketId - The ID of the ticket for which the typing indicator was sent.
• duration - The duration in milliseconds for which the typing indicator was active.

Dependencies

• Press Ticket® API with an API token credential

Troubleshooting

• Ensure the provided ticket ID is valid and exists in the system to avoid errors.
• Verify that the API token credential is correctly configured and has the necessary permissions to send presence indicators.
• If the duration is not provided, the node uses a default value of 3000 milliseconds (3 seconds). Adjust this value as needed.