Overview

This node interacts with the Press Ticket® API to manage presence indicators in a ticketing system, specifically sending a recording (audio recording) presence indicator for a given ticket. It is useful in scenarios where you want to show that an audio recording is in progress within a ticket conversation, enhancing real-time communication feedback.

Use Case Examples

1. In a customer support chat, when an agent starts recording an audio message, this node can send a 'recording' presence indicator to notify the customer that the agent is recording.
2. In a collaborative ticketing environment, this node can be used to signal to other agents or users that an audio recording is being made on a specific ticket.

Properties

Output

JSON

• success - Indicates if the presence recording indicator was successfully sent.
• ticketId - The ID of the ticket for which the presence indicator was sent.
• duration - The duration in milliseconds for which the recording indicator was active.

Dependencies

• Press Ticket® API with an API token credential

Troubleshooting

• Ensure the provided ticket ID is valid and exists in the system to avoid errors.
• Verify that the API token credential is correctly configured and has the necessary permissions to send presence indicators.
• If the duration is not provided, the node uses a default of 3000 milliseconds; ensure this value is appropriate for your use case.