Actions18
- Ai Actions
- Api Actions
- Chat Actions
- Flow Actions
- Config Actions
- Context Actions
- Intent Actions
Flow → Transfer
AI-generatedSummary
Transfer chatbot conversation flow to another handler such as any available agent, a specific department, or a specific user within the chat system.
Inputs
- transferType (required) — Specifies the target for the transfer: either any available agent, a specific department, or a specific user.
- department — Name of the department to transfer the conversation to. Required if transferType is 'toDepartment'.
Output shape
a single standard chatbot message JSON object wrapped in an array with the context updated to reflect the transfer state.
The operation requires an active conversation context. If transferring to a department, the department name must be provided. The output structure follows the standard message format for the CKit2 node, encapsulating updated flow information to reflect the transfer action.