Actions27
- Administration Management Actions
- Asset Management Actions
- Assistance Management Actions
- Management Actions
- Other Action Actions
- Setup Management Actions
- Tool Management Actions
Assistance Management → Comment on an Assistance Management Item
AI-generatedSummary
Post a comment to a GLPI Assistance Management item via the ITILFollowup endpoint.
Inputs
- itemtype (required) — Type of Assistance Management item to comment on. Options: Ticket, Change, Problem. Default: Ticket.
- itemId (required) — ID of the Assistance Management item to comment on. Default: 0.
- comment (required) — Content of the comment.
- isPrivate — Whether the comment should be private. Sets is_private: 1 for private and is_private: 0 for public in the API payload. Default: false.
Output shape
object
The JSON response from GLPI's ITILFollowup endpoint, typically including the created comment's ID and item reference.
Examples
Example 1: Add a public comment to ticket ID 42.
itemtype=Ticket, itemId=42, comment=Issue resolved, isPrivate=false