GLPI Rest API V2 icon

GLPI Rest API V2

GLPI Rest API Node compatible with GLPI 9.x and above.

Actions27

Assistance Management → Solve an Assistance Management Item

AI-generated

Summary

Resolve an assistance management item

Inputs

  • itemtype (required) — Type of Assistance Management item to solve: Ticket, Change, or Problem (default: Ticket)
  • itemId (required) — ID of the assistance management item to resolve
  • users_id (required) — ID of the user who resolved the item
  • content (required) — Solution content to associate with the resolved item

Output shape

The JSON response body from GLPI's POST /ITILSolution endpoint, reflecting the updated assistance management item record.

The node POSTs to ${host}/api.php/v2.1/ITILSolution with body {input:{items_id, itemtype, content, users_id}} using the authenticated Session-Token header.

Examples

Example 1: Resolve a Ticket with ID 42, user 5, content 'Fixed per investigation.'

itemtype: Ticket, itemId: 42, users_id: 5, content: Fixed per investigation.

Discussion