Actions27
- Administration Management Actions
- Asset Management Actions
- Assistance Management Actions
- Management Actions
- Other Action Actions
- Setup Management Actions
- Tool Management Actions
Assistance Management → Get an Assistance Management Item
AI-generatedSummary
Retrieve ITIL objects (Ticket, Change, or Problem) from GLPI by type and optional ID. Returns all objects of the selected type if itemId is 0 or empty.
Inputs
- itemtype (required) — Type of Assistance Management item to retrieve
- itemId — ID of the ITIL object to retrieve. Use 0 or leave empty to fetch all objects of the selected type
Output shape
raw GLPI API v2.1 GET response representing the requested ITIL object or list of objects
If itemId is 0 or omitted, the GLPI API returns all objects of the selected itemtype.
Examples
Example 1: Fetch all tickets
itemtype: Ticket, itemId: 0 (or omit)
Example 2: Fetch a single ticket by ID
itemtype: Ticket, itemId: 123