Actions41
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Conversation → Update
AI-generatedSummary
Update a conversation’s assignment and/or status with a PATCH request. Select the WhatsApp account and conversation, then choose an assignment action and status; fields set to “No Change” are omitted from the request.
Inputs
- From Account Name or ID (required) — WhatsApp account that owns the conversation; select an account or provide its ID using an expression.
- Conversation ID (required) — ID of the conversation to update.
- Assignment Action — Choose No Change, Assign to User, or Unassign. Defaults to No Change.
- Assign To — User ID to assign the conversation to; shown when Assign to User is selected. The user must belong to your organization.
- Status — Set the conversation to Open, Pending, or Resolved, or leave it unchanged. Defaults to No Change.
Output shape
A single API response containing the updated conversation.
The node sends a PATCH request to the selected account’s conversation endpoint. Assignment and status can be changed independently; when both are set to No Change, neither field is included in the request.