GLPI Rest API V2 (Fork)Install

Summary

Create a new ITIL ticket, change, problem, or recurring item in GLPI.

Inputs

• Assistance Type — Select the specific sub-resource (Ticket, Change, Problem, Recurring Ticket, Recurring Change) to create.
• title (required) — Title or name of the assistance item.
• description — Detailed description or content of the item.
• status — Numeric status depending on the Assistance type. Leave 0 to use default.
• users_id_requester — User ID of the requester (optional).
• users_id_assign — User ID to assign the item to (optional).
• options — Additional options including ITIL Category ID and comma-separated observer User IDs.
• input — Raw JSON payload to send. When Send raw body is enabled, this is used directly as the request body; otherwise, it is wrapped in an 'input' object.
• sendRawBody — When enabled, the JSON provided in 'Input (raw)' is sent as the request body exactly as-is (no wrapper).
• showCredentials — If enabled, the node outputs the configured credentials and skips API requests.

Output shape

The newly created assistance item object (JSON) including its ID.

Returns a single item with the created resource details; the response structure depends on the GLPI API.

Examples

Example 1: Create a standard ITIL ticket

Assistance Type = Ticket, Title = 'Server down', Description = 'Main server unreachable', Status = 0 (default), Requester = '101', Assignee = '102'

Example 2: Create a recurring ticket

Assistance Type = Recurring Ticket, Title = 'Weekly backup report', Description = 'Check backup logs', Options = Observers = '105,106'

Links

• n8n community nodes installation guide