GLPI Rest API V2 (Fork) icon

GLPI Rest API V2 (Fork)

GLPI Rest API Node compatible with GLPI 9.x and above.

Actions34

Assistance → Get

AI-generated

Summary

Fetches a single Assistance item or lists items from GLPI (Tickets, Changes, Problems, Recurring types) with optional timeline inclusion.

Inputs

  • showCredentials — If enabled, outputs the configured credentials and skips any API requests.
  • itemtype (required) — Select the Assistance sub-resource (Change, Ticket, Problem, Recurring Change, Recurring Ticket).
  • itemid — Provide an item ID to fetch a single item. Leave empty to list items.
  • returnAll — When true, retrieves all items without pagination.
  • limit — Limit the number of items returned when Return All is false (default: 50).
  • includeTimeline — When true, includes timeline items (Document, Followup, Solution, Task, Validation) in the response.
  • timelineTypes — Select specific timeline item types to include when Include Timeline is enabled.
  • filters — Filter string to apply when listing items (e.g., name=ilike=Yesh).

Output shape

A list of items (each containing the Assistance record) or a single item if an ID is provided. When Include Timeline is true, the record includes timeline entries.

When Return All is false, the result is limited by the Limit parameter. The API response is returned directly in the JSON node data.

Examples

Example 1: List all Tickets

Resource: Assistance, Operation: Get, Item Type: Assistance/Ticket, Item ID: (empty)

Example 2: Fetch a specific Ticket with timeline

Resource: Assistance, Operation: Get, Item Type: Assistance/Ticket, Item ID: 123, Include Timeline: true, Timeline Types: Document, Followup, Solution

Example 3: List Problems with a filter

Resource: Assistance, Operation: Get, Item Type: Assistance/Problem, Return All: false, Limit: 20, Filters: name=ilike=critical

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