GLPI Rest API V2 (Fork)Install

Summary

Updates an existing GLPI Assistance item (Ticket, Change, Problem, Recurring Change, or Recurring Ticket) by ID using a PUT request.

Inputs

• itemid (required) — ID of the Assistance item to update.
• itemtype — The Assistance sub-resource to update (e.g., Assistance/Ticket, Assistance/Change, Assistance/Problem).
• title — New title or subject for the assistance item.
• description — Updated content or body text for the assistance item.
• status — Numeric status code corresponding to the assistance item state.
• options — Collection of additional settings, such as ITIL Category ID (itilcategories_id) or observer user IDs (users_id_observer).
• input — Raw JSON payload string to send. Used as the exact request body when Send Raw Body is enabled.
• sendRawBody — When enabled, sends the parsed JSON from Input (raw) directly as the HTTP request body instead of wrapping structured field inputs under an input key.
• showCredentials — When enabled, outputs the resolved credentials and skips making the API call.

Output shape

a single record

Returns the GLPI API response object detailing the outcome of the PUT update operation for the specified item.

Examples

Example 1: Update ticket title and status

Set Item Type to 'Assistance/Ticket', Item ID to '105', Title to 'Updated Server Failure Notice', and Status to '2'.

Example 2: Update ticket using raw JSON body

Set Item ID to '105', enable Send Raw Body, and provide custom payload in Input (raw) such as {"input": {"name": "New Title", "status": 3}}.

Links

• n8n community nodes installation guide