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Movidesk

Manage tickets, persons, and services via the Movidesk helpdesk API

Actions14

Ticket → Create

AI-generated

Summary

Create a new support ticket in Movidesk with specified visibility type, subject, and optional additional details.

Inputs

  • Type (required) — Ticket visibility type, either Internal (1) or Public (2).
  • Subject (required) — The subject or title of the ticket (max 350 characters).
  • Additional Fields — Optional details such as category, urgency, status, priority, origin ID, owner team, service path, tags (comma-separated), justification, and whether to return the full ticket object or only the created ID.

Output shape

a single record representing the created ticket or just its ID

By default, the full ticket object is returned. Setting 'Return All Properties' to false returns only the ticket ID. Tags provided as a comma-separated string are parsed into an array before submission.

Examples

Example 1: Creating a public ticket with subject and tags

Type = Public (2), Subject = 'Unable to login', Additional Fields > Tags = 'urgent, api' with Return All Properties = true

Example 2: Creating an internal ticket with minimal fields

Type = Internal (1), Subject = 'Backend issue', no additional fields, Return All Properties defaulting to true

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