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Movidesk

Manage tickets, persons, and services via the Movidesk helpdesk API

Actions14

Ticket → Update

AI-generated

Summary

Update specified fields of a support ticket identified by its numeric Ticket ID in Movidesk.

Inputs

  • Ticket ID (required) — The numeric ID of the ticket to update.
  • Update Fields — Fields to update on the ticket, such as Subject, Category, Urgency, Status, Priority, Owner Team, Service (Full Path), Tags (comma-separated), and Justification.

Output shape

a single updated ticket object

Returns the full updated ticket object after applying the specified fields via a PATCH request to the ticket identified by Ticket ID.

Examples

Example 1: Update the subject, priority, and tags of a ticket

Provide Ticket ID and set Update Fields with new subject string, select priority from allowed options, and specify tags as a comma-separated string.

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