Actions56
- Agent Actions
- Agent Tool Actions
- Call History Actions
- Campaign Actions
- Catalogue Actions
- Catalogue Item Actions
- Contact Actions
- Contact List Actions
- Event Actions
- Order Actions
- Wallet Actions
- Workflow Actions
Call History → Get Summary
AI-generatedOverview
This node interacts with the Yourang.ai platform to retrieve a summary of a specific call from the call history. It is useful for users who want to quickly access summarized information about a particular call by providing the call ID. For example, customer support teams can use this to get a concise summary of a customer's call without listening to the entire recording.
Use Case Examples
- Retrieve a summary of a customer support call by providing the call ID to quickly understand the call's content and outcome.
- Generate call summaries for quality assurance and training purposes by fetching summarized call data from the call history.
Properties
| Name | Meaning |
|---|---|
| Call ID | The ID of the call to retrieve a summary for, required to specify which call's summary is fetched. |
Output
JSON
summary- The summarized content of the specified call retrieved from the call history.callId- The ID of the call for which the summary was retrieved.
Dependencies
- Yourang.ai API key credential for authentication
Troubleshooting
- If the call ID is invalid or not found, the node will throw an error indicating the call could not be retrieved. Verify the call ID is correct.
- Network or authentication issues with the Yourang.ai API may cause failures. Ensure the API key credential is valid and the base URL is correctly configured.
- If the node is set to continue on fail, errors will be returned in the output JSON under an error property for each failed item.
Links
- Yourang.ai API Documentation - Official API documentation for Yourang.ai, useful for understanding available endpoints and data structures.