Actions56
- Agent Actions
- Agent Tool Actions
- Call History Actions
- Campaign Actions
- Catalogue Actions
- Catalogue Item Actions
- Contact Actions
- Contact List Actions
- Event Actions
- Order Actions
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- Workflow Actions
Call History → Get Transcript
AI-generatedOverview
This node interacts with the Yourang.ai API to retrieve the transcript of a specific call from the call history. It is useful for scenarios where users need to access detailed call transcripts for analysis, record-keeping, or customer service purposes. For example, a customer support team can use this node to fetch and review the transcript of a particular call to understand customer issues better.
Use Case Examples
- Retrieve the transcript of a call by providing the call ID to analyze customer interactions.
- Fetch call transcripts for quality assurance and training purposes in a call center.
Properties
| Name | Meaning |
|---|---|
| Call ID | The ID of the call to retrieve the transcript for, required to specify which call's transcript is fetched. |
Output
JSON
transcript- The text transcript of the specified call.callId- The ID of the call for which the transcript was retrieved.timestamp- The time when the call occurred or the transcript was generated.
Dependencies
- Requires an API key credential for Yourang.ai to authenticate requests.
Troubleshooting
- Common issues include providing an invalid or missing Call ID, which will result in errors indicating the call cannot be found.
- API authentication errors if the Yourang API credentials are incorrect or missing.
- Network or connectivity issues when attempting to reach the Yourang API endpoint.