Actions52
- Contato Actions
- Kanban / Tags / Motivos / Filas Actions
- Mensagem Actions
- Ticket Actions
- Adicionar Tag
- Atualizar Canal do Ticket
- Atualizar Info do Ticket
- Atualizar Nota
- Criar Nota
- Criar Ticket
- Definir Fila
- Definir Tag
- Enviar Presença
- Exibir Ticket por ID
- Exibir Ticket por Número
- Exibir Ticket por Número (ChatBot)
- Exibir Todos os Tickets do Número
- Listar Mensagens
- Listar Notas
- Listar Tickets
- Remover Tag
- Usuário Actions
Ticket → Atualizar Canal do Ticket
AI-generatedSummary
Update a ticket's channel info
Inputs
- ticketId (required) — Numeric ID of the ticket to update
- whatsappId (required) — Numeric ID of the WhatsApp channel to assign
- channelType (required) — Type of channel to set (WhatsApp, Baileys, or WABA)
Output shape
array of ticket objects
Response contains the updated ticket data returned by the API; errors are propagated as exceptions unless continueOnFail is enabled.
Examples
Example 1: Assign ticket to WhatsApp channel 12345
ticketId=9876, whatsappId=12345, channelType=whatsapp
Example 2: Switch ticket channel to Baileys
ticketId=9876, whatsappId=54321, channelType=baileys