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Zoho SalesIQ

Interact with Zoho SalesIQ REST API v2 conversations

Actions6

Conversation → Create (Send Message by Visitor Email)

AI-generated

Summary

Sends a message as a visitor into that visitor's most recent active Zoho SalesIQ conversation, identified by the visitor's email address. Calls POST /visitors/{email}/messages on the SalesIQ REST API v2.

Inputs

  • Visitor Email (required) — Email of the visitor. It is URL-encoded into the request path and used by SalesIQ to find the visitor's latest active conversation.
  • Message Text (required) — Text sent as the message. Posted in the JSON body as {"text": ...}.

Output shape

One output item per input item, containing the JSON response returned by the SalesIQ API (an empty object if the response is empty or not an object).

The response is not unwrapped from the data field, so it appears as returned. The Zoho SalesIQ OAuth2 credential must include a Screen Name, or the node errors. The API base URL is picked from the credential's regional settings. With Continue On Fail enabled, failures yield an item with an error message instead of stopping the run. Each item is processed separately, so one API call is made per input item.

Examples

Example 1: Reply on behalf of a visitor after a form submission, using the email from a trigger.

Resource: Conversation; Operation: Create (Send Message by Visitor Email); Visitor Email: {{$json.email}}; Message Text: "Thanks, I'd like to follow up on my order."

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