Actions6
Conversation → Update (Close Chat)
AI-generatedSummary
Closes a specific Zoho SalesIQ conversation using a PUT request.
Inputs
- conversationId (required) — The ID of the conversation to close. Either select from the dropdown (filtered by status) or enter manually via Custom Conversation ID.
- customConversationId (required) — The manual ID of the conversation to close. Required when 'Use Custom Conversation ID' is enabled.
- useCustomConversationId — Toggle to manually input a conversation ID instead of selecting from a dropdown.
- conversationStatusForLoad — Filter for the dropdown list of conversations (defaults to 'open').
Output shape
A single record containing the updated conversation data.
The API returns the full updated conversation object. If the node is set to continue on error, the output item will contain an 'error' field.
Examples
Example 1: Close a specific conversation by ID
Select 'Use Custom Conversation ID' and enter the specific conversation ID.
Example 2: Close a conversation from a filtered list
Leave 'Use Custom Conversation ID' unchecked and select the conversation from the dropdown, which is filtered by status (e.g., 'Waiting').