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Conversation → Assign
AI-generatedSummary
Assigns a conversation to a specific user or team by updating its assignee or team ID.
Inputs
- Conversation ID (required) — The unique numeric identifier of the conversation to assign.
- Assignee ID — The numeric ID of the user to assign the conversation to. If provided, the Team ID is ignored.
- Team ID — The numeric ID of the team to assign the conversation to. This is ignored if an Assignee ID is specified.
Output shape
an object representing the updated conversation assignment status or confirmation of the assignment operation
The output includes details reflecting the new assignee or team assignment. Only one of Assignee ID or Team ID is applied per operation; if Assignee ID is set, Team ID is ignored.