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Inbox → Update
AI-generatedSummary
Update the configuration of a specified inbox using its ID and provided update fields.
Inputs
- Inbox ID (required) — ID of the inbox to update.
- Update Fields — Fields to modify on the inbox, including options such as business name, greeting message, CSAT survey enabled, working hours enabled, and various other inbox settings.
Output shape
a single updated inbox record
The output contains the inbox object reflecting the applied updates. Only the fields specified in 'Update Fields' are changed; others remain unchanged.
Examples
Example 1: Update an inbox to enable auto assignment and set a custom greeting message.
Inbox ID set to the target inbox number; Update Fields configured with 'Enable Auto Assignment' as true and 'Greeting Message' set to a custom string.