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Conversation → Update
AI-generatedSummary
Update a conversation's properties such as its priority level and SLA policy ID by specifying the conversation ID.
Inputs
- Conversation ID (required) — ID of the conversation to update.
- Priority — Set the priority level of the conversation. Options are None, Low, Medium, High, or Urgent.
- SLA Policy ID — Set the ID of the SLA policy to apply to the conversation; this feature is Enterprise only.
Output shape
a single updated conversation record
The output includes the updated conversation data reflecting changes to its priority and SLA policy if those were set. Only the specified fields will be updated; other conversation properties remain unchanged.