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Case → Change Owner
AI-generatedOverview
This node operation changes the owner of a specified case within an organization. It is useful in scenarios where case management responsibilities need to be reassigned to a different user, such as when a case is transferred between team members or departments.
Use Case Examples
- Reassigning a case to a new investigator in a security incident management workflow.
- Changing the owner of a customer support case to another agent for follow-up.
Properties
| Name | Meaning |
|---|---|
| Organization | The organization to filter cases by. This property supports selecting an organization from a list, by ID, or by name. |
| Case | The specific case to operate on. This can be selected from a list or specified by its ID. |
| New Owner User | The new owner user for the case. This can be selected from a list, specified by user ID, or by username/email. |
Output
JSON
caseId- The ID of the case whose ownership was changed.oldOwnerUserId- The ID of the previous owner user of the case.newOwnerUserId- The ID of the new owner user assigned to the case.status- The status or result of the ownership change operation.
Dependencies
- An API key credential for authenticating with the AIR system.
Troubleshooting
- Ensure the organization ID or name is valid and accessible by the API user.
- Verify the case ID is correct and exists within the specified organization.
- Confirm the new owner user ID or username is valid and has permission to own cases.
- Common error messages may include invalid ID formats, unauthorized access, or resource not found errors. Check API credentials and input values to resolve these issues.