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Case → Get
AI-generatedOverview
This node operation retrieves a specific case from the AIR system by its unique case ID. It is useful in scenarios where detailed information about a particular case is needed, such as reviewing case details, auditing, or integrating case data into other workflows. For example, a user can input a case ID to fetch all relevant data about that case for further processing or reporting.
Use Case Examples
- Retrieve a case by its ID to display case details in a dashboard.
- Fetch case information to trigger follow-up actions based on case status.
Properties
| Name | Meaning |
|---|---|
| Case | The unique identifier of the case to retrieve, used to specify which case's details are fetched. |
Output
JSON
id- The unique identifier of the retrieved case.name- The name or title of the case.status- The current status of the case.createdAt- The timestamp when the case was created.updatedAt- The timestamp when the case was last updated.details- Additional details or metadata related to the case.
Dependencies
- An API key credential for authenticating with the AIR system's API.
Troubleshooting
- Ensure the case ID is correctly formatted and exists in the AIR system; invalid or non-existent IDs will cause errors.
- Check API credentials and network connectivity if the node fails to retrieve case data.
- Common error messages include 'Unknown resource' if the resource parameter is incorrect, or validation errors if the case ID format is invalid.