Overview

This node interacts with the Close CRM API to fetch details of a specific call activity by its ID. It is useful in scenarios where you need to retrieve information about a particular call record within your CRM, such as for reporting, analysis, or integration with other systems.

Use Case Examples

1. Fetch details of a call by providing its unique Call ID to get information like call direction, duration, notes, status, and associated user.
2. Use case: Automate retrieval of call records to update a dashboard or trigger follow-up actions based on call outcomes.

Properties

Output

JSON

• id - Unique identifier of the call.
• lead_id - ID of the lead associated with the call.
• direction - Direction of the call (inbound or outbound).
• duration - Duration of the call in seconds.
• note_html - HTML formatted notes related to the call.
• note - Plain text notes related to the call.
• phone - Phone number involved in the call.
• recording_url - URL to the call recording if available.
• status - Status of the call.
• date_created - Timestamp when the call was created.
• user_id - ID of the user associated with the call.

Dependencies

• Close CRM API access with an API key credential

Troubleshooting

• Ensure the Call ID is provided and valid; missing or incorrect IDs will cause errors.
• API authentication errors may occur if the API key credential is missing or invalid.
• Network issues or API downtime can cause request failures; verify connectivity and API status.
• Error messages related to JSON parsing or invalid parameters indicate malformed input; check the input format.

Links

• Close CRM API - Calls - Official API documentation for managing call activities in Close CRM.