Matrix42Install

Summary

Adds a journal entry to a Matrix42 ticket, service request, or incident using its Expression-ObjectID. The entry includes required comments and type, with optional creator, portal visibility, publication, attachments, template parameters, edit-dialog flag, and type-record GUID.

Inputs

• Authentication — Choose Webservice Token (default) or Basic authentication and configure the matching Matrix42 credentials.
• Ticket ID (required) — Expression-ObjectID of the ticket, service request, or incident receiving the entry.
• Comments (required) — Journal entry content.
• Type Name or ID (required) — Journal entry type, selected from the available types or supplied as an ID. The default type option is None (Default).
• Creator Name or ID — User attributed as the creator. If omitted, Matrix42 attributes the entry to the API user.
• Visible in Portal — Whether the entry is visible in the portal; defaults to false.
• Additional Fields: File IDs — JSON array of file IDs to attach to the journal entry; defaults to an empty array.
• Additional Fields: Is From Edit Dialog — Whether the entry originated from an edit dialog; defaults to false.
• Additional Fields: Parameters — Repeatable name/value template parameters with an optional .NET format string. Matrix42 renders these through localized templates for system-generated entry types; they have no visible effect on a plain comment entry.
• Additional Fields: Publish — Whether to publish the journal entry; the UI defaults to true.
• Additional Fields: Type ID — Optional GUID of a journal entry type record. Usually unnecessary when Type is set; a non-GUID value is rejected.

Output shape

One item containing a success message for each input item.

On success, the operation returns { "Message": "Success" }; it does not return the created journal entry. With Continue On Fail enabled, failed input items produce an item containing an error message.

Links

• n8n community nodes installation guide