Actions15
Ticket → Transform
AI-generatedSummary
Transform a ticket in Matrix42 by changing its type (Incident, Service Request, or Ticket) and category, optionally updating its SLA, OLA, and recipient role.
Inputs
- Authentication — Choose the authentication method (Webservice Token or Basic) to use for the request.
- Ticket ID (required) — The Expression-ObjectID of the ticket, service request, or incident to be transformed.
- Source Type (required) — The current type of the ticket (Incident, Service Request or Ticket).
- Target Type (required) — The type to which the ticket will be transformed (Incident or Service Request).
- Category Name or ID (required) — The category of the ticket; select from the list or specify an ID via expression.
- Additional Fields — Optional fields including OLA, Recipient Role, and SLA to update the ticket transformation with; leave empty to keep unchanged.
Output shape
a single record
Returns an object with a Message field indicating 'Success' upon completing the ticket transformation. No further data is returned.
Examples
Example 1: Transform a ticket to a service request with updated category and SLA
Specify the ticket Expression-ObjectID, current ticket type, target type as Service Request, select the new category, and optionally set SLA and recipient role in additional fields.