Matrix42Install

Summary

Create a Matrix42 ticket, service request, or incident with its category, subject, HTML description, impact, urgency, priority, and initial state. Optionally set people, responsibility, SLA, or arbitrary ticket attributes; the operation posts the ticket to Matrix42 and returns its ticket ID.

Inputs

• Authentication (required) — Choose Webservice Token or Basic authentication and configure the matching Matrix42 credentials.
• Ticket Type (required) — Select Ticket, Service Request, or Incident.
• Category (required) — Choose a category or provide its ID.
• Subject (required) — Ticket subject.
• Description (required) — Ticket description in HTML.
• Impact (required) — Choose an impact or provide its ID.
• Urgency (required) — Choose an urgency or provide its ID.
• Priority (required) — Set priority to High, Low, Medium, or Without, or use Auto to look up the priority for the selected impact and urgency. If no mapping is found, Auto uses Medium.
• State (required) — Set the initial state; the default is New.
• Additional Fields — Optionally set the creator, initiator, responsible role, responsible user, and SLA. Leaving the responsible role or SLA empty lets Matrix42 apply the category default. Extra Properties accepts multiple technical-name/value pairs for ticket attributes.

Output shape

A list containing one item per input item, each with a ticketEoid field holding the created ticket ID.

The ticket is created separately for each input item. With Continue On Fail enabled, failed items produce an error field instead.

Links

• n8n community nodes installation guide