Matrix42Install

Summary

Close a Matrix42 ticket, service request, or incident by its Expression-ObjectID. Set the closing reason, error type, HTML solution, and availability values; optionally close related incidents and control notification emails.

Inputs

• Authentication (required) — Choose Webservice Token (default) or Basic authentication; credentials for the selected method are required.
• Ticket ID (required) — Expression-ObjectID of the ticket, service request, or incident to close.
• Close Related Incidents — Whether to automatically close related incidents (default: false).
• Close Reason Name or ID (required) — Closing reason, selected from Matrix42 or supplied by expression (default: Directly Solved).
• Error Type Name or ID (required) — Error type, selected from Matrix42 or supplied by expression (default: Unknown).
• Solution (required) — HTML solution text recorded when closing the ticket.
• Services Availability — Availability of affected services during processing: Unknown, Available (default), Partial Available, Unavailable (Planned), or Unavailable (Unplanned).
• Assets Availability — Availability of affected assets during processing, with the same choices and default as Services Availability.
• Send Mail to Initiator — Whether to send a notification to the initiator (default: true).
• Notify Responsible — Whether to notify the responsible (default: true).
• Send Mail to Users — Whether to notify users attached to the ticket (default: true).
• Send Mail to Related Responsible Users — Whether to notify responsible users of related tickets (default: true).

Output shape

A single item containing a success message

On success, returns { "Message": "Success" }. The node sends the selected values to Matrix42's ticket-close endpoint; request failures raise an error unless the workflow is configured to continue on fail.

Links

• n8n community nodes installation guide