Actions158
- System Actions
- Organization Actions
- Devices Actions
- Get Device
- Get Device Active Jobs
- Get Device Activities
- Get Device Alerts
- Get Device Disk Drives
- Get Device Installed OS Patches
- Get Device Installed Software Patches
- Get Device Last Logged On User
- Get Device Network Interfaces
- Get Device Pending Failed Rejected OS Patches
- Get Device Pending Failed Rejected Software Patches
- Get Device Processors
- Get Device Services
- Get Device Software
- Get Device Volumes
- Get Node Custom Fields
- Update Node Attribute Values
- Get Policy Overrides
- Groups Actions
- Queries Actions
- Get Antivirus Status Report
- Get Antivirus Threats
- Get Computer Systems
- Get Custom Fields Detailed Report
- Get Custom Fields Report
- Get Device Health Report
- Get Device Usage
- Get Disk Drives
- Get Installed OS Patches
- Get Installed Software Patches
- Get Last Logged On Users Report
- Get Network Interfaces
- Get Operating Systems
- Get Pending Failed Rejected OS Patches
- Get Pending Failed Rejected Software Patches
- Get Policy Overrides 1
- Get Processors
- Get RAID Controller Report
- Get RAID Drive Report
- Get Scoped Custom Fields Detailed Report
- Get Scoped Custom Fields Report
- Get Software
- Get Volumes
- Get Windows Services Report
- Management Actions
- Get Custom Fields Policy Conditions
- Create Custom Fields Policy Condition
- Get Windows Event Policy Conditions
- Create Windows Event Policy Condition
- Delete Policy Condition
- Get Custom Fields Policy Condition
- Get Windows Event Policy Condition
- Create Organization
- Node Approval Operation
- Reset Alert
- Reset Alert Set Activity Data
- Update Device Maintenance
- Cancel Device Maintenance
- Control Windows Service
- Update Device
- Get Device Link
- Reset Policy Overrides
- Reboot Devices
- Remove Device Owner
- Request Scripting Options
- Run Script On Device
- Set Device Owner
- Set Windows Service Configuration
- Submit OS Patch Apply
- Submit OS Patch Scan
- Submit Software Patch Apply
- Submit Software Patch Scan
- Create Location For Organization
- Get Installer
- Get Installer For Location
- Update Organization
- Update Location
- Update Node Role Policy Assignment For Organization
- Create Policy
- Ticketing Actions
- Webhooks Actions
- Related Items Actions
- Location Actions
- Backup Actions
- Knowledge Base Articles Actions
- Upload Temp Attachments
- Download Knowledge Base Article
- Get Client Knowledge Base Articles
- Get Global Knowledge Base Articles
- Get Knowledge Base Article Signed Urls
- Get Knowledge Base Folder Content
- Get Knowledge Base Folder Path Content
- Download Related Item Attachment
- Get Related Item Attachments Signed Urls
- Organization Documents Actions
- Document Templates Actions
- Checklist Templates Actions
- Custom Fields Actions
- Organization Checklists Actions
Knowledge Base Articles → Get Global Knowledge Base Articles
AI-generatedOverview
This node integrates with the NinjaOne API to manage and retrieve knowledge base articles among other resources. Specifically, the "Get Global Knowledge Base Articles" operation fetches a list of global knowledge base articles from NinjaOne. This is useful for IT teams or support staff who want to programmatically access centralized documentation or troubleshooting articles stored in NinjaOne’s knowledge base.
Practical examples include:
- Automatically retrieving updated knowledge base articles to display in a custom helpdesk portal.
- Syncing knowledge base content with other documentation systems.
- Filtering articles by name or including archived articles for audit or review purposes.
Properties
| Name | Meaning |
|---|---|
| Article Name | (Optional) Filter to retrieve articles matching this name. |
| Include Archived | Boolean flag indicating whether to include archived articles in the results (true or false). |
Output
The node outputs an array of JSON objects representing the retrieved knowledge base articles. Each item in the output corresponds to one article or a collection of articles returned by the NinjaOne API.
The exact structure depends on the NinjaOne API response but typically includes fields such as article ID, title, content summary, status (archived or active), and metadata.
No binary data output is produced by this operation.
Dependencies
- Requires an API authentication token configured via OAuth2 credentials for NinjaOne.
- The node uses NinjaOne's REST API endpoints under
/v2/knowledgebase/articles. - Proper network connectivity to NinjaOne API endpoints is necessary.
Troubleshooting
Common issues:
- Missing or invalid API credentials will cause authentication failures.
- Network errors or incorrect endpoint URIs may result in request failures.
- Providing an invalid article name filter might return empty results.
Error messages:
- Errors thrown by the node will include messages from the NinjaOne API or internal request errors.
- If no binary data is found when expected (not applicable here but relevant for upload operations), the node throws a specific error.
Resolution tips:
- Verify that the NinjaOne API credentials are correctly set up and have sufficient permissions.
- Check network connectivity and API endpoint availability.
- Ensure input parameters like article name are correctly formatted.
Links and References
- NinjaOne API Documentation (general reference for API endpoints)
- n8n Documentation on HTTP Request Node (for understanding API calls)
- OAuth2 Authentication setup in n8n (for configuring credentials)